LABU FLUTES Refund & Exchange Policy
At LABU FLUTES, our primary goal is to provide high-quality, professional-grade musical instruments to our valued customers. Since our inception in 1996, we have maintained strict standards of craftsmanship, ensuring each product undergoes rigorous inspection before reaching our customers. This policy outlines the terms and procedures for product exchanges and refunds to guarantee a seamless customer experience.
Contact Information:
Showroom Centre: 51 Mirpur Road, Alpana Plaza, Level 4, Shop Number 427-428, New Elephant Road, Dhaka, Bangladesh.
Email: info@labuflutes.com.bd
Online Purchase Return & Exchange Policy
If you have purchased a product from labuflutes.com or any of our official e-commerce channels, you may be eligible for an exchange or refund under specific conditions.
Product Exchange Policy:
Customers can request an exchange if:
-
The product is found to be faulty due to our error.
-
The wrong product was shipped.
In such cases, LABU FLUTES will cover the shipping costs for both return and reshipment. Customers may also visit our retail store for an exchange claim, which will be processed per our standard policy.
Product Return & Refund Policy:
-
Customers who decide not to accept the product due to valid reasons (e.g., incorrect product shipped) must submit a refund application within three (3) days of delivery.
-
Refunds will be issued within 10 days after approval, excluding delivery charges, which are the customer’s responsibility.
-
Refunds apply only to online payments and will be processed back to the original payment method.
General Terms & Conditions
-
Exchange requests are valid only with a receipt.
-
Products can be exchanged once within 10 working days from the receipt date.
-
Refunds will be processed only for payments made online and will be executed to the original payment method.
-
Delivery charges are non-refundable.
-
Refund processing times vary depending on the payment gateway, but we ensure our internal processing is completed within three (3) working days of approval.
How to Exchange/Return a Product
Step 1: Contact Us
-
Reach out to our customer service team via email or visit our retail store to initiate the exchange or return process.
Step 2: Pack Your Product
-
Securely pack the product in original packaging, ensuring all items, tags, and seals remain intact.
Step 3: Shipping
-
Customers are responsible for ensuring the product reaches us safely.
-
We recommend using an insured shipping service to protect against loss or damage during transit.
-
LABU FLUTES will process the exchange and send the replacement product as soon as the returned item is received and verified.
-
Additional charges may apply based on shipping and product availability.
Conditions for Product Exchanges & Returns
We cannot accept product exchanges or returns if:
-
The product has been damaged due to misuse.
-
Any consumable part of the product has been used.
-
Incidental damage occurred due to improper handling.
Note: All returned products must be unused, in their original packaging, with all accessories, tags, and seals intact.
Domestic & International Customer Terms
Our exchange and refund policies apply to both domestic and international customers. However, international customers must note that shipping costs for returns/exchanges may vary based on location and carrier policies.
For further assistance, please contact our customer service team at info@labuflutes.com.bd
Thank you for choosing LABU FLUTES.